Terms And Conditions

Buying:

Buying couldn't be easier! You can use either the search facility or simply browse. When you've found what you're looking for just click on the 'Add to Basket' buttons that appear next to each item. The shopping basket is always visible on the left hand side of the page so you know how much you've spent! When you've finished click on 'check out' and follow the onscreen instructions.

Minimum Order Value:

We regret that we are unable except orders under(GB pounds)6.75(inc VAT), excluding any post & packing charges.

Card Processing:

We use SAGEPAY to process your credit card payments. They are one of the largest processors in the UK and are approved by all the major UK banks. If you'd like to know more about SAGEPAY please click here.
Please note we will not debit your card until the order is ready for dispatch.

Billing Information:

As address and postcode checks are performed by our card processor, the cardholder's address must be used as the billing address.

Delivery Schedule:

We will try to despatch your order within three business days. We will contact you if your order is going to be longer than this. If any item on your order is out of stock, we will contact you, as soon as possible, with an approximate delivery time (if known) and you will have the option to cancel the order if you would rather not wait.

Post and Packing:

We only send orders within the UK mainland (ie: England, Wales, Scotland and Northern Ireland).

Royal Mail Tracked

Post and packing will not be charged on UK orders of GBP 15+ that are sent by Royal Mail Tracked ( see the refunds & returns section below for conditions). A charge of GBP 2.50 will be made on UK orders, sent by Royal Mail Tracked, that are below GBP 15. (This does not apply to replacement orders where the wrong sizes/colours have been chosen - this will be charged at cost.)

Royal Mail Special Delivery

A flat rate fee of GBP 6.50 per package, is charged for items sent by Royal Mail Special Delivery - before 1.00pm.
Packages will be normally despatched on the next working day, after receipt of the order.

VAT:

The prices on this site include VAT at current UK rates (where applicable).

Refunds & Returns:

If you change your mind, you can return these goods, at your expense, within 7 working days of receipt, for a refund. Please note that all returns must be sent back in a saleable condition, with all original packaging/labels etc intact.

Promotions

If you received a free item, as part of a promotion, and you return the entire order, or the value of the returned items, means you would not have received, the free item, please return it with the items, that you do not wish, to keep.

Faulty Items

Where possible, we will check items for faults before despatch. When the goods are received, please telephone 01263711124 or email ppshop@btopenworld.com if you think any of the goods are faulty. We will arrange a replacement or refund (including the return postage) on receipt of the faulty items.
This does not affect your statutory rights.

Returns should be addressed to:-

The Pied Piper Shop 8 Station Road Holt Norfolk NR25 6BS

If you return goods to us, please obtain a Certificate of Posting from the Post Office.

Errors and Omissions:

We make every effort to make sure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error, please use the contact us button on the top of each page.
We can accept no responsibility for the content of links from this site.
Product photographs are the copyright The Pied Piper Shop and are for illustration only, products may differ from those shown. If in doubt call the enquiry line on 01263 711124 for advice.
Product descriptions are for guidance only and cannot be guaranteed accurate.
Errors and Omissions excepted.

Privacy Policy:

Buyers information held by us, will only be used from time to time to send you details about new roducts/special offers. If you decide now, or at a later date, that you don't want to receive this information please inform us by email. This information will not be disclosed to third parties.

Contact Information:

If you need to contact us our address and telephone details appear on each page on the site. You can also order this way if you prefer.

Copyright:

The design and text of this site is Copyright The Pied Piper Shop 2010.

Images Copyright Jellycat 2010.